Not all of my second order arrived, so I emailed them to find out the status. They said the item had shipped, but they immediately sent out a replacement order without any hesitation or hassle. I appreciated that they TRUSTED ME and treated me with professional, friendly respect.

I also like that they are Veteran Owned and Operated company. This in itself isn't a reason to do business with them, but I do think that their company culture of putting the customer and employees first really shines as to their commitment to ensuring that the customer will never be disappointed with their experience at eLuxury.

EVERY interaction, whether it was chat, call or email, was incredible. Just no other word for it. It's rare to find a company by accident that is well managed, well run, committed to their product, services, employees and customers. They are at the top of my ""most admired"" list of companies to do business with.

As a side note, they also have a philanthropic focus on education, military service members, and non-profits who deal with developmental disabilities. Giving back is always nice to see.