Customer Service Account Manager

Customer Service Account Manager Job Description:

  • Maintain effective liaison duties between all functions of the company, our suppliers and the customer
  • Administer, maintain and track customer requests for quotes and purchase orders
  • New account acquisition & customer retention
  • Create quotes for large orders
  • Field phone calls, online chats and emails for prospective, current and new customers
  • Interact with customers daily to review current promotions and provide “the best customer service on Earth!”
  • Maintain professional standards in sales and customer service
  • Assist where needed in scheduling of incoming new product deliveries and procuring product to maintain proper and timely order fulfillment for customers
  • Thoroughly understand product details, ordering process and account set up and efficiently and clearly explain to new and prospective customers
  • Working with CRM and Ticketing software to track and complete purchase orders

Customer Service Account Manager Knowledge and Skills required:

  • Excellent written and oral communication skills
  • Maintain a professional appearance and provide a positive company image to the public
  • Advanced understanding of E-commerce
  • Advanced computer skills
  • 1 year of previous customerservice experience
  • Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays

COMPANY BENEFITS

  • 401K with company match
  • Employee health, dental & vision insurance
  • Voluntary life insurance, short-term and long-term disability
  • Three weeks of vacation
  • Work in an environment where every employee’s work has definable effects on our business
  • College 529 savings plan

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