Returns

Return Policy

Holiday Season Return Policy

eLuxurySupply is offering an extended return policy for the holiday season. Items shipped between November 15, 2016 and December 25, 2016, may be returned until January 31, 2017, for a full refund or an exchange for a product of equal or lesser value. If the item is being returned by someone who received a gift and not the original purchaser, the item may be exchanged for an item of equal or lesser value. If you received a gift and would like to exchange it for another product, contact our Customer Service Department at 1-800-977-7433 or email us at service@eluxurysupply.com and provide the original purchaser's name and the product being exchanged. 

Standard Return Policy

You have our word that we will do everything that we can to make sure returning your product is not necessary. However, should the need arise for any reason, please call us at 1-800-977-7433 or email us at service@eluxurysupply.com to obtain authorization for a full refund or exchange. Please request this refund or exchange within 30 days of receiving your order.

For all returns within the 30 day return period (120 days for mattresses), eLuxurySupply will provide a prepaid return label, but the customer is responsible for fitting the item back into the box provided or finding a suitable box to send the item back in. eLuxurySupply will not be responsible for providing a second box for returns. We will take appropriate action via refund or replacement immediately upon receipt.

International Returns

Our international policy varies slightly due to the high cost of global shipping.  Thus, for all international orders, we can only honor free returns for full refund/exchange requests that result from an error on our part.  However, we remain committed to ensuring all customers are ultimately satisfied.  Please note that not all international locations permit prepaid labels.  In this case, eLuxury Supply will refund any shipping costs that the customer is forced to pay to return products in the case of a mistake or misship made by our company.  In cases of accidental orders made by the customer or customer errors during the initial ordering process resulting in an incorrect order, eLuxury Supply will not be responsible for the cost of return shipment. But, we will process the return for a refund or exchange when received if it is within the 30 Day window as listed above. (Shipping times not included in this 30 day period)

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