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Frequently Asked Questions

General Questions

  • Who is eLuxurySupply? is a United States Veteran Owned and Operated company operating out of Evansville, Indiana. Countless hours of hard work and determination, as well as a little luck, have helped to become one of the internet’s most trusted and successful specialty linen providers. To read more about who we are please click here.
  • How do I contact eLuxurySupply?
    There are many ways to get a hold of us! You can call us at 1(800)977-7433, chat with us in the bottom-left corner of your browser window, or email us at You can also send us a direct message via our website by clicking HERE
  • What are your shipping options?
    We offer three types of shipping: standard Fedex Ground (FREE), FedEx 2-Day ($25), and USPS International/APO/FPO ($40). You can see more about our shipping options HERE
  • What makes your products special? offers matching collections of Egyptian cotton bed sheet sets, duvet covers, and pillowcases ranging from the extra soft 300 thread count to the ultra premium heavy duty 1500 thread count. All of our down alternative mattress pads and pillows feature our special cluster fiber. Cluster fiber allows these products have great resiliency and long-lasting life. We hand-pick our products from millions of possibilities to meet our rigorous guidelines for quality and absolute luxury. Rest assured, all of our products are guaranteed by our 1-year warranty and awesome customer service team.

Return Questions

  • Help! My item is defective/damaged! What do I do?
    We are more than happy to exchange any damaged or defective items you may receive.
  • How do I return an item?
    If you find that you must return an item, please send an email to our customer service team.